Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, address, phone, email)
• Property information and damage details
• Insurance policy information
• Payment information
• Photographs and documentation of property conditions

2. How We Use Your Information

We use the collected information for:

• Providing and managing restoration services
• Processing insurance claims
• Communicating about services and appointments
• Improving our services and customer experience
• Complying with legal obligations

3. Information Sharing

3.1. We may share your information with:

• Insurance companies for claim processing
• Contractors and subcontractors involved in restoration work
• Legal authorities when required by law
• Service providers who assist in our operations

3.2. We do not sell your personal information to third parties.

4. Data Security

4.1. We implement appropriate security measures to protect your information.

4.2. All sensitive information is encrypted during transmission and storage.

4.3. Access to personal information is restricted to authorized personnel only.

5. Property Documentation

5.1. We document property conditions through photos and videos for:

• Insurance claim processing
• Service quality assurance
• Training and improvement purposes

5.2. Property documentation is stored securely and used only for authorized purposes.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications

7. Cookies and Tracking

7.1. We use cookies and similar technologies to:

• Improve website functionality
• Analyze website usage
• Remember your preferences

7.2. You can control cookie settings through your browser.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes through our website or direct communication.